Frumzi Privacy Policy

Information We Collect

We collect personal information lawfully and fairly as required for operating our licensed online casino, including your full name, date of birth, residential address, email, phone number, and government-issued ID for identity verification and KYC compliance[1][2]. Financial details such as payment methods, transaction history, and source of funds are gathered during deposits, withdrawals, and AML checks[2][3]. We also collect gaming activity data like betting patterns, game preferences, and session duration, alongside technical data including IP address, device information, and browser type via automated means[2][4]. Sensitive information may be collected where permitted or required by Australian gambling laws.

How We Use Your Information

Your information is used for legitimate purposes essential to our services, such as account creation, identity verification, age confirmation, and processing payments in compliance with Australian privacy and gambling laws[2][5]. We utilise data to personalise gaming experiences, prevent fraud, monitor security, and fulfil responsible gambling obligations[2][3]. Additionally, it supports customer service, marketing communications with consent, and regulatory reporting to bodies like AUSTRAC[3][4]. All processing aligns with the Australian Privacy Principles.

Information Sharing

We do not sell your personal information and only disclose it as permitted under Australian law, such as to regulatory authorities, law enforcement, or the ACT Gambling and Racing Commission when required[1][3]. Sharing occurs with trusted service providers like payment processors and KYC services under strict confidentiality agreements compliant with the APPs[2][4]. Disclosures may also support legal obligations, fraud prevention, or business operations.

Data Security

We implement robust security measures including encryption, secure servers, and access controls to protect your personal information from unauthorised access, loss, or misuse as required by the Privacy Act 1988[2][6]. Regular security audits, firewalls, and monitoring systems safeguard data integrity during storage and transmission[4]. Our third-party providers must meet Australian privacy standards, and we promptly address any breaches in line with APP obligations[1][5]. Player data security remains a core priority.

Your Rights

Under the Privacy Act 1988 and APPs, you have rights to access, correct, or update your personal information, and request details on its handling[2][6]. You may withdraw consent for non-essential processing, restrict certain uses, or request deletion subject to legal retention requirements for AML and gambling compliance[5]. To exercise rights, contact us with identity verification; we respond within reasonable timeframes while balancing regulatory duties[2][5]. Lodge complaints with the Office of the Australian Information Commissioner if needed.

Cookies and Tracking

We use cookies and similar technologies to enhance site functionality, analyse usage, and personalise experiences, including essential, performance, and marketing cookies[2]. You can manage preferences via browser settings, though this may limit features. Our practices comply with Australian privacy laws.

Contact Us

For privacy concerns or to exercise your rights, contact our Privacy Officer.

Email: [email protected]